FAQs
Frequently Asked Questions (FAQ)
Q: How long does it take for an order to arrive? A: The delivery time varies based on the product you've ordered. Our promotional items are often shipped directly from our global partners to ensure the best quality and value. Typically, your item will arrive within 7-14 days after order processing. If your package doesn't show up immediately, don't worry – it's en route. Please refer to our comprehensive shipping policy for more information.
Q: How do I track my order? A: Once 48 hours have passed since your payment, you'll receive a shipping notification email containing tracking details. You can use the provided tracking number to monitor your order's progress on our store.
Q: I ordered 2+ items, but only received one… where’s my order? A: We offer a wide range of products, some of which aren't stocked in-house. When you order multiple items, they might be shipped separately to expedite delivery. You could receive one item before the others. Rest assured, all your items are on the way.
Q: Why have I not received any order confirmation details? A: If you haven't received order confirmation emails, it could be due to a typo in your email address. We send 2-4 emails during the process, including order confirmation and shipping notifications. If you suspect an email error, please contact us, and we'll correct it for you.
Q: What is your refund policy? A: Our return policy offers a 30-day window for requesting returns. You have 30 days from receiving your item to initiate a return. For more information, please review our detailed refund policy.
Q: How do I contact you? A: If you have queries not addressed in this FAQ, please reach out to us at support@shoppysite.com. We're committed to responding promptly and assisting you with your questions.
We Offer a 100% Satisfaction Guarantee! If you ever have any concerns or issues, please don't hesitate to contact us. Your satisfaction is our priority.
Email:
+1 214 699 6112